TERMS & CONDITIONS

BOOKING FEE

A NON-REFUNDABLE booking fee is required upon booking. Booking fees must be paid when booking to ensure the appointment is booked and secured; Otherwise, there is no guarantee that the appointment will be available and it will be open to another customer to book.

The booking fee is accounted towards your treatment price.  If the treatment is paid in full before the treatment date (by cash, card, PayPal, bank transfer or voucher) the payment is treated as a booking fee and is also NON-REFUNDABLE. Once paid it is the customer's responsibility.

 

 

If you are booked in for a treatment we require 48 hours notice to cancel or reschedule, this is due to the cost of the treatment and to ensure we can fill the slot. If the required notice period is given, your booking fee is transferrable to your new appointment date/time.

 

Please check the 'Am I suitable?' section on the website prior to booking to avoid any disappointment on the day.

 

https://www.protouchbeauty.com/pre-treatment

 

DELIVERY & RETURNS

Deliery policy

 

We aim to post goods the same day purchased if before 2 pm. Please allow 1 - 5 working days for delivery.

 

We are not responsible for delays outside our control. Delivery will be undertaken by independent shipping companies. Goods which have left our premises are under the control of the independent shipping company. We may assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force major events and Pro Touch Beauty will not accept any liability in these instances.

 

RETURN POLICY

Returns only applicable to products purchased - not vouchers or booking fees.

 

Please note there may be some disruption to delivery service at this unprecedented time.

 

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.

 

You need to notify us of your wish to cancel your order within this time period by email to info@protouchbeauty.com

 

You then have a further 14 days from the date you notify us of your cancellation to return the goods.

 

Items can only be returned in unopened unused packaging. If an item is found to be opened, broken seal or the products has been used we will refuse a refund.

 

You must cover the cost of delivery charges to return unwanted goods.

COVID-19 POLICY

COVID SALON POLICIES:

 

- If you have been abroad in the last 14 days, if you are ill, have any symptoms of COVID-19, or if you or anyone you have been in contact with has COVID-19 or are waiting test results please CANCEL your appointment.

 

- Your temperature will be taken before you enter the salon and staff will be monitored daily.

 

- Please wear a face mask or face covering to your appointment. (Available to purchase if needed)

 

- If needed please use the upstairs toilet before you enter the salon (the code is - 881881#)

 

- Please come on time to your appointment and wait outside until the therapist is ready to see you.

 

- Please bring minimal items into the salon with you.

 

- Please come alone to your appointment - strictly no children allowed.

 

- Please wash your hands on arrival to your appointment.

 

- No food or drink allowed in the salon. (Disposable cups and water provided).

 

- Please pay by card, bank transfer or carry the correct amount of cash to your appointment.

- As highlighted above all booking fees are NON-REFUNDABLE. If we are put into lockdown all booking fees will be transferred to the new appointment date. Appointments are to be rescheduled. 

 

We reserve the right to refuse treatment if you do not adhere to our guidelines.

 

We hope these measures will only be temporary but we thank you for complying to our new policies and look forward to seeing you soon!

TERMS OF TREATMENT

Once you have booked in and paid the booking fee for any cosmetic procedure including semi-permanent makeup, we consider that you have read through our 'Am I suitable?' section of the website and our terms and conditions and have ensured you are suitable for treatment. Once paid the booking fee is non-refundable. 

 

Please check the 'Am I suitable?' section on the website prior to booking to avoid any disappointment on the day.

 

https://www.protouchbeauty.com/pre-treatment

 

If you are booking in for any offers these are subject to a specific time period which will be advertised on our website. For example - lash lift offers are only valid until the end of JANUARY 2020. Any bookings placed after this time period are not included in the offer and normal prices apply. NO EXCEPTIONS.

 

We reserve the right to cancel or refuse any treatment.

 

We reserve the right to ask for a doctors note if it is necessary for insurance purposes and to benefit your own health and safety which is at our best interest.

 

For any questions or help to ensure you are suitable for treatment please contact us and we can advise you before placing a booking as we would like to highlight once paid the booking fee is non-refundable.

 

VOUCHERS

VOUCHERS are non-refundable and valid for 12 months ONLY. Non-transferable and cannot be exchanged for cash. 

 

ONLY VALID FOR PRO TOUCH BEAUTY TREATMENTS 

If you have booked a treatment and will be using your voucher as payment please refer to our cancellation policies.

RESCHEDULE / CANCELLATIONS

If you would like to reschedule or cancel your appointment we need at least 48 hours notice. This can be done via our Facebook page, email or by contacting us via our telephone number - even out of hours. If notice is given then we can reschedule your appointment and you will avoid the cancellation charge (which is the booking fee payment). 

 

Booking fees and vouchers are NON-REFUNDABLE and are the customer's responsibility once paid.

 

Please provide as much notice as possible, if you need to reschedule your appointment to avoid losing the booking fee.

 

ALL BOOKING FEES ARE NON-REFUNDABLE - NO EXCEPTIONS WILL BE MADE.

HEALTH & SAFETY

We kindly ask that you do not bring additional guests or children into the salon - children will not be allowed to accompany you into the treatment rooms as it can be a hazardous environment and the salon is not insured for supervising children.

 

We ask this for your children's own health and safety and other clients benefit and safety. Many clients come to relax and we want you to also relax and enjoy your treatment.

Due to the recent pandemic all clients must wash their hands upon arrival to the salon and attend their appointment wearing a face mask or covering. Face masks will be available to purchase before you enter the salon if you do not have one - PLEASE LET US KNOW BEFORE ENTERING.

 

Please do not bring additional items with you to your appointment like shopping bags etc and retain from using your phone in the salon. This is to keep the salon within a clean environment. 

OVER 18'S ONLY for all treatments

 

Food and drink is not allowed in the salon as we always like to keep a sterile environment - we provide chilled water.

REFUNDS

We do not offer refunds on vouchers, booking fees or pre-paid treatments or salon services. Should you have any questions or concerns about the service you have received in the salon, please notify us within three days of your service at Pro Touch Beauty. Sub-contractors at pro touch beauty need to be contacted directly. We cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

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PRO TOUCH BEAUTY - BEAUTY SALON - AESTHETICS - THE ENTERPRISE CENTRE EASTBOURNE - BN21 1BD - 01323 700526