Terms & Conditions

 

Booking Fee 

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A non-refundable booking fee is required upon booking to secure your appointment. Payment must be made at the time of booking; otherwise, your appointment will remain available for other clients.

 

The booking fee will be deducted from the total cost of your treatment. If the full treatment price is paid in advance (via cash, card, PayPal, bank transfer, or voucher), this will also be treated as a non-refundable booking fee. Once paid, it is the customer's responsibility to attend their scheduled appointment.

 

We require a minimum of 48 hours notice for cancellations or rescheduling. If sufficient notice is given, your booking fee can be transferred to a new appointment date and time.

 

Please ensure you have read the requirements for your treatment and confirmed your suitability before booking, as booking fees are non-refundable once paid.

 

If your appointment was booked via our Phorest booking system, please refer to Phorest’s terms and conditions available on our and phorest booking website.

 

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Delivery and returns

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We aim to dispatch orders on the same day if purchased before 12 PM. Delivery typically takes 1–5 working days.

 

We are not responsible for delays caused by factors outside our control, including courier delays, weather conditions, or other unforeseen events. Once items have left our premises, they are under the responsibility of the courier.

 

We will assist with tracking orders, but Pro Touch Beauty accepts no liability for delivery delays or lost parcels.

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Return Policy

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- Returns apply only to physical products not to vouchers or booking fees.

- You have the right to cancel your order within 14 days of receiving your goods.

- You must notify us of your intention to cancel via email at info@protouchbeauty.com.

- Once notified, you have a further 14 days to return the items.

- Products must be unused, unopened, and in their original packaging.

- Used products or those with broken seals will not be eligible for a refund.

- Return shipping costs are the responsibility of the customer.

 

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Terms of treatment

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By paying a non-refundable booking fee and scheduling an appointment, you confirm that:

- You have ensured you are suitable for the treatment.

- You have read and accepted our terms and conditions.

 

We reserve the right to cancel or refuse any treatment at our discretion.

 

For medical or insurance purposes, we may require a doctor’s note or email to proceed with certain treatments.

 

If you are unsure about your suitability for a treatment, please contact us before booking as booking fees are non-refundable.

 

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Vouchers

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- Vouchers are non-refundable and valid for 12 months only.

- Vouchers cannot be exchanged for cash and are non-transferable.

- Vouchers are valid for Pro Touch Beauty treatments only and not for sub-contracted services.

- If using a voucher for payment, please refer to our cancellation policies.

 

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Rescheduling and cancellations

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If you need to reschedule or cancel an appointment, please provide a minimum of 48 hours' notice. You can contact us via:

- Facebook Page

- Email

- Phone (including out of hours messages)

- Cancel your appointment on the booking link in the email

 

If adequate notice is given, your booking fee can be transferred to a new appointment date.

 

No-shows or same-day cancellations will result in being charged the full cost of the treatment if the appointment can't be filled.

 

All booking fees and vouchers are non-refundable. No exceptions.

 

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Training courses

 

- All training courses require a non-refundable booking fee.

- A minimum of 7 days' notice is required to reschedule a course date.

- The remaining balance is due on the first day of the course via bank transfer, payments of credit card and cash are accepted.

- If any restrictions prevent courses from running, fees will be transferred to a rescheduled date.

- All courses are non-refundable and accredited by ABT.

 

Please ensure you are fully satisfied with our terms before booking a course.

 

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Health and Safety

 

Please do not bring additional guests or children to the salon unless specifically arranged in advance.

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• Children are not allowed in treatment rooms for safety and insurance reasons. The salon environment contains equipment, tools, and products that may pose a hazard to children.

• Over 18s only for all treatments. Proof of age may be requested if necessary.

• Clients are kindly asked to arrive alone for their appointments to ensure a calm and focused treatment environment.

• For health and hygiene reasons, food and drinks are not permitted in treatment areas.

• Please switch your phone to silent mode during your treatment to avoid disruptions.

• If you are feeling unwell or experiencing symptoms of illness, please reschedule your appointment to ensure the safety of staff and other clients.

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Your cooperation with these guidelines helps us maintain a safe, clean, and relaxing salon experience for everyone.

 

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Refunds

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We **do not offer refunds** on:

- Vouchers

- Booking fees

- Training courses

- Pre-paid treatments

- Completed salon services

 

If you have concerns about your treatment, please notify us within 3 days of your appointment.

 

For concerns regarding treatments performed by sub-contractors, please contact them directly.

 

While we strive to deliver excellent results, outcomes are not guaranteed, and refunds will not be issued if results fall short of expectations.

 

Thank you for understanding and adhering to our terms and conditions. We look forward to welcoming you to **Emily Pro Touch Beauty**.

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Terms & Conditions for Medical Hair Loss Complimentary & Discounted Treatments

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At Pro Touch Beauty, we are proud to offer complimentary and discounted permanent makeup treatments to clients experiencing medical hair loss. To ensure fairness and clarity, please read and adhere to the following terms and conditions:

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1. Eligibility Criteria:

   • Complimentary and discounted treatments are available exclusively to clients experiencing medical hair loss caused by conditions such as alopecia, chemotherapy, or other medically diagnosed conditions affecting hair growth.

   • Proof of medical hair loss will requested, such as a doctor's note or evidence of treatment.

2. Booking Policy:

   • Each month, two complimentary spaces will be available for eligible clients.

   • Clients can join a waiting list for complimentary spaces or choose to pay a discounted rate if they wish to book sooner.

3. Treatment Commitment:

   • Complimentary and discounted treatments include the initial session only. A top-up appointment (4-12 weeks after the initial session) is required and will be charged the standard top-up fee of £50.

4. Cancellation Policy:

   • If you need to cancel or reschedule, please provide at least 48 hours notice.

   • Failure to attend your scheduled appointment without notice may result in forfeiting your complimentary or discounted treatment.

5. One-Time Offer:

   • Complimentary treatments are limited to one per client.

   • Discounted treatments may be offered for additional services or future sessions, subject to availability.

6. Pre- and Aftercare Compliance:

   • All clients must follow the pre-care and aftercare instructions provided before and after treatment to ensure the best results.

7. Right to Refuse Service:

   • Emily Pro Touch Beauty reserves the right to decline complimentary or discounted treatment if the terms and conditions are not met or if the client is deemed unsuitable for treatment during consultation.

By booking your appointment, you agree to adhere to these terms and conditions.

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Thank you for your understanding and support—we’re honored to be part of your journey to restoring confidence and beauty.

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